Certified professional
Graciele Reinholz Porto Oliveira
Credentials
- CCNS
Certified Customer Negotiation Specialist
For those who negotiate with customers, vendors and internal areas: preparation, influence, running the table and conflict without losing the relationship.
CCNS-Z7X7-G7BT
Issued December 10, 2022
Never expires
- CCXS
Certified Customer Experience Specialist
For those who answer for customer experience end to end: journey and touchpoints, perception metrics, use of data and a customer-centred culture.
CCXS-Q9ME-HKBK
Issued October 23, 2022
Never expires