Certified professional
Rafaela Alves
Credentials
- CCNS
Certified Customer Negotiation Specialist
For those who negotiate with customers, vendors and internal areas: preparation, influence, running the table and conflict without losing the relationship.
CCNS-2S6Z-9GYM
Issued December 12, 2022
Never expires
- CCXS
Certified Customer Experience Specialist
For those who answer for customer experience end to end: journey and touchpoints, perception metrics, use of data and a customer-centred culture.
CCXS-RRM5-4EJK
Issued October 22, 2022
Never expires