Rafaela Alves

Credentials

• CCNS

  Certified Customer Negotiation Specialist

  For those who negotiate with customers, vendors and internal areas: preparation, influence, running the table and conflict without losing the relationship.

  CCNS-2S6Z-9GYM

  Issued December 12, 2022

  Never expires

  Verify →Certificate →
• CCXS

  Certified Customer Experience Specialist

  For those who answer for customer experience end to end: journey and touchpoints, perception metrics, use of data and a customer-centred culture.

  CCXS-RRM5-4EJK

  Issued October 22, 2022

  Never expires

  Verify →Certificate →