Buying, payment and refunds
How do I buy a certification exam?
On the page of the certification you chose, the purchase button takes you to the payment screen. Once payment goes through, the voucher is issued and arrives at the email given at purchase. You do not need an account to buy, but you will need one to sit the certification exam and receive the credential.
How much does the certification exam cost, and in which currency do I pay?
The price is shown on each certification page, already in the currency of your country: visitors from Brazil see and pay in reais, and other countries are charged in US dollars. The figure shown is the final price of the certification exam, with no registration fee, no certificate issuance fee and no annual dues afterwards.
What payment methods are accepted?
The payment screen accepts credit cards, and with them the digital wallets your device offers, such as Apple Pay and Google Pay. Pix is not yet enabled on our payment account; the site already requests it on every purchase, so it will appear on the screen by itself once it is released. The payment screen is always the source of truth for what is available in your country today.
What is the voucher, and when is it consumed?
The voucher is the code that opens the certification exam, and each one is worth one attempt. It is consumed the moment the exam is OPENED, not when it is submitted: opening it and giving up spends the voucher all the same. So only enter the code when you have the full exam time available.
Does the voucher expire?
A voucher bought on the site does not expire. Vouchers issued to an institution in bulk may carry a deadline set at issuance, and in that case the date is shown with the code. If you lost the email, the code is also in your account, under Certification exams, once your address is confirmed.
Can I pass my voucher to someone else?
The voucher is not tied to an account: whoever enters the code is the one who uses the attempt, and the credential is issued in the name of whoever sat the certification exam. So treat the code the way you would treat a ticket and do not publish it. If someone else uses your voucher, the attempt is spent and cannot be given back.
Can I cancel my purchase and get a refund?
Yes, within 14 days of purchase, as long as the voucher has not been used. Write to [email protected] from the same email used in the purchase, saying you want the refund. We return the amount through the same payment method and cancel the voucher in the same act, so the code stops working. A voucher already used is not refundable, even within the 14 days, because the attempt is consumed when the certification exam is opened.
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