← Glossary
Tactic
Definition adopted by the guide
The concrete form the request takes, chosen by target and by moment.
CCNS guide, Appendix A, page 106
Assessed in the Certified Customer Negotiation Specialist, domain 4: Influence and persuasion.
Definition adopted by the guide
The concrete form the request takes, chosen by target and by moment.
CCNS guide, Appendix A, page 106
Assessed in the Certified Customer Negotiation Specialist, domain 4: Influence and persuasion.