Certified professional
Flávia Corrêa Bringel
Credentials
- CCNS
Certified Customer Negotiation Specialist
For those who negotiate with customers, vendors and internal areas: preparation, influence, running the table and conflict without losing the relationship.
CCNS-PKCM-B2PK
Issued January 30, 2023
Never expires
- CCXS
Certified Customer Experience Specialist
For those who answer for customer experience end to end: journey and touchpoints, perception metrics, use of data and a customer-centred culture.
CCXS-JMTH-W4SK
Issued November 26, 2022
Never expires